Learn the difference between making an amends and an apology, and how that relates to the difference between something that harms someone vs. hurts someone.
The amends process required by the 12 steps includes changed behavior, not just an apology. This episode helps clarify what kinds of things require amends vs. an apology by also distinguishing between things that harm people vs. hurt people. You'll get clarity about the difference between "harms" and "hurts" from this episode. You can be harmed by something that doesn't hurt you, and hurt by something that doesn't harm you so that distinction is important.
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